Frequently Asked Questions
Q.– DO I NEED AN APPOINTMENT?
NO. You are welcome to come in between 8:00 am and 5:00 pm Monday-Friday, however scheduling an appointment might save you some time. If a Saturday appointment is needed, please call 909-866-8679 to determine availability.
Q.– PLEASE EXPLAIN THE ESTIMATE AND CLAIM PROCESS?
OF COURSE. To help ease you through the repair process, we have prepared a detailed outline of what to expect.
Q.– DO I NEED TO GET MORE THAN ONE ESTIMATE?
NO. You are not required to get multiple estimates. The California Motorist Bill of Rights states: You have the right to select the repair facility of your choice. Once you have chosen American Auto Body, we will handle it from there.
Q.– DO I NEED TO CONTACT MY INSURANCE COMPANY?
YES. If an Insurance company is going to pay for the repairs, they will need to be contacted before any repairs are started on the vehicle. Once you have received a claim number, we can handle everything directly with them.
Q.– WHERE DO I GET A CLAIM NUMBER?
Insurance companies issue a claim number at the time you report your accident. Just bring in the claim number when you come to our facility, and we will do the rest for you.
Q.– HOW LONG WILL THE REPAIRS TAKE?
There are many factors that go into determining how long the repair process will take; each repair is different. Once we get the vehicle in the shop and disassemble the damaged area, we will be able to give you a more exact time frame on how long the repairs will take. Our goal is to return your vehicle back to you as soon as possible.
Q.– CAN I GET A RIDE HOME WHEN I DROP OFF MY VEHICLE?
Yes. We want to make it as convenient as possible for our customers.
Q.– HOW CAN I GET A RENTAL CAR?
If you need a rental vehicle we will be happy to make all necessary arrangements. Typically insurance companies will not pay for the rental unless you have that option on your policy or if you are the claimant. Most insurance companies have rental reimbursement, which means you have to pay the bill first. If you're not sure, you can look on your policy, call your agent, or we can call and get that information for you. For your convenience, American Auto Body has a Hertz Rental Car service available at our shop.
Q.– CAN YOU MATCH THE PAINT COLOR?
Yes. We use the highest quality paint with our computerized color matching system to ensure that we have no problem matching both texture and color.
Q.– HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified by phone when your vehicle is ready. If you have a rental vehicle through American Auto Body simply return it to our shop, otherwise take back the car to the rental company and they will bring you back to our shop to pick up your vehicle.
Q.– DO I HAVE TO PAY A DEDUCTIBLE?
YES. The amount of your deductible is determined by your insurance company and is on your policy. The deductible is part of the estimate. You are responsible for that amount when your vehicle is completed, payable to the repair facility.
Ask us about 0% Deductible financing plans with No Credit Check.
Q.– WHAT IS PAINTLESS DENT REMOVAL?
Paintless dent removal, or PDR can be used for all types of minor damages including door dings, shopping cart dings, dents, and hail damage. Special tools aid in massaging damaged panels back to their original condition, so there is no need to paint the damaged area, thus saving you time and money.
Q.– WHAT ARE "BETTERMENT" CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, engines, transmissions, brakes, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Q.– IF MY VEHICLE FRAME IS DAMAGED, IS IT A TOTAL LOSS?
NO. A vehicle is a total loss only when your insurance company determines that the value of your vehicle is less than the price to repair it due to the damages it sustained. If the frame is bent, we can use our state of the art frame measuring system to put it back to factory specs. If the frame is bent beyond repairs, it can simply be replaced.
Q.– WHEN CAN I WASH MY CAR?
When you pick up your vehicle, we go over our recommendations and precautions for the first 30 days with you in our "car care tips." We recommend that you wash the vehicle by hand with cool water and a very mild car wash solution. You can use a CHAMOIS (or similar cloth designated for automotive finishes) to wash and dry your vehicle. Avoid automated car washes for the next 30 days. DO NOT apply wax to any painted surfaces for at least 30 days. Avoid using bath towels, as they can cause swirl marks and small scratches in the paint finish. NEVER use a terry cloth towel!!!
Q.– IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
YES. We offer a lifetime limited warranty for as long as you own the vehicle.
Q.– WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards: Visa, MasterCard, Discover, and American Express. Of course, debit cards, cash, or personal checks are always welcome. We also accept insurance drafts.